In episode four of this multi-part series on the future on online banking, I show retail financial institutions the right — and wrong — ways to manage the never-ending cycle of change required in this critical channel. Read the entire article, The Future of Online Banking: A Culture of Change, on The Financial Brand.
Category: Web Strategy
In my 3rd installment on the Future of Online Banking, I address the issue of Mobile and Desktop banking worlds colliding. I argue that the two need to merge and become more a single product offering. Then I outline 6 steps to closing the gab between the services. Read The Future of Online Banking, When […]
The truth is, and always has been, that social media is not controlled by you. Those comments on Facebook do not belong to you. They belong to the social network. Those followers are not yours either. They belong to the network too.
In this short guide to confusing web site visitors, you will learn best practices in the art of confusion. Truthfully, these 7 points have a little bit of humor in them. Don’t feel bad if you find you are already applying one (or more) of them. Chances are; no one ever told you it was […]
In episode two of this multi-part series on the future on online banking, author Tim Bunch gives you the keys to building an online cross-selling strategy based on automated account analyses. Read the entire article here. In his first installment, Bunch argued that your online banking system should be viewed as your biggest — and […]
Me, on the Future of Online Banking
“In episode one of this multi-part series on the future on online banking, author Tim Bunch argues that you shouldn’t view online and branches as two separate channels. Instead, online banking should be seen as your biggest — and most important — branch.” Read the entire article on The Financial Brand.
How Big Is Your Banner?
Seriously, how big is your banner? You know, that thing at the top of your website. You’ve got your logo up there, probably with your site’s main navigation. Perhaps there’s a pretty picture for people to see. Banner design is one of the most crucial design elements of your site. And that’s not to mention […]
Social Media is Still in It’s Infancy Let’s face it. Social media is a lot like a toddler. It’s groping around for things to hold onto, experimenting, and discovering it’s own personality. Much like a child, it thinks it knows exactly who he or she is and everything about everything. Truthfully, though, we are still […]