Social Media is it’s own buzz word. It can ruin your reputation, or build it. In the business community, we talk about “owning” our companies social media. Here’s what we mean by that:
By taking personal ownership/accountability for posts, responses, and monitoring of our social media accounts, we make social media more effective and more personal to our base.
However, that’s not what this article is about.
The truth is, and always has been, that social media is not controlled by you. Those comments on Facebook do not belong to you. They belong to the social network. Those followers are not yours either. They belong to the network too.
Businesses: Eventually You Will Have To Pay
You can use the excuse of “social media accounts are free”, to join every network. But here’s the catch: You are not building your network. You’re building the network. Once a network grows beyond a certain threshold, it must make money. That’s where you come in.
We’ve seen this recently with Facebook cutting back the reach of brand pages. Pages have seen their overall reach slashed in half, sometimes more. That means less of your base is being reached with your status updates. What is the solution? Pay to play.
Protect Your Business When Building Your Network
#1. Own Your Email List
One of the best ways to protect yourself against being subject to the whims of any social network is your email list. Think about it. If all you do is build your brand on Twitter, and Twitter folds, you’ve just screwed your brand. You have no way to recover that list of people. You never owned your list. You can’t download an Excel spreadsheet of your Twitter followers and import them to Facebook. But you can move your email list from one provider to another.
Email lists are often more effective, and worthwhile than social media to begin with. Start building your list today for free with Mailchimp.
#2. Don’t Restrict Blog Comments To A Network
The best solution to blog comments and replies, is to integrate it into your own database. Some of you might not know what that means. Let me give you one example of a comment system that doesn’t do this.
Facebook created a tool for WordPress users to integrate Facebook into your comments. This plugin replaces your blogs comments with Facebook comments. Who owns those comments? What happens to your blog’s new Facebook comments if you remove the plug in? The end result is that the comments left are not yours to keep. They are only yours to view, courtesy of Facebook.
Again, you want a comment system, like the one native to WordPress.
#3. Build Your Own Community
Don’t just work to create a group of followers. Create a community that shares your common goals and ideas. A strong community will adapt to changes in social media and follow you on a different level. Too often, we see numbers of followers as the goal. It should be community. Brands with the highest percentage of engaged followers are small businesses. Their followers aren’t watered down with a bunch of people that clicked the “like” or “follow” button just because. Their followers are true fanatics!
Dramatic Conclusion, The Hostage Crisis
At some point, somebody has to pay. It would be incredibly easy for any network to hold your 100,000 fans hostage. If you don’t own that list, you’re in trouble. If the network kills your list for any reason (say you violated the terms and conditions on accident), you lose.